Monitor and respond to social media messages, comments, and inquiries professionally, fostering strong engagement and relationships with followers or clients.
Assist in planning, executing, and tracking marketing campaigns, including content creation, email campaigns, and social media ads.
Conduct research on industry trends, market updates, competitors, and client needs to provide insights for business operations, marketing strategies, and lead generation.
Generate reports, analyze data, and provide actionable insights for administrative, transaction, and social media activities.
Follow up consistently with clients, leads, team members, and vendors to ensure timely completion of tasks, appointments, and project milestones.
Utilize CRM systems, project management platforms, and digital collaboration tools to streamline workflow, track tasks, and maintain accurate records.
Maintain confidentiality of sensitive client, transaction, and business information at all times.
Identify process inefficiencies or potential issues and proactively recommend solutions to improve workflows, communication, and operational effectiveness.
Assist with ad-hoc projects, special assignments, and additional administrative or marketing tasks as needed.

Graduate of a Bachelor’s degree, or at minimum, completion of a post-secondary (post–high school) diploma
At least 3 years of relevant work experience
Minimum of 1 year of experience supporting a US-based client, preferably within a BPO or outsourcing environment
1+ years of experience as a Virtual Assistant, Administrative Assistant, Transaction Coordinator, or Social Media Manager.
Proven experience with remote work and digital collaboration tools.
Familiarity with CRM platforms (e.g., Follow Up Boss, HubSpot, Salesforce, KVCore).
Transaction management tools (Dotloop, Skyslope, TransactionDesk).
Project management platforms (Asana, Trello, ClickUp, Monday.com).
Social media platforms and scheduling tools (Facebook, Instagram, LinkedIn, Hootsuite, Buffer, Meta Business Suite).
Microsoft Office / Google Workspace proficiency.
Basic graphic design tools (Canva, Photoshop, or similar).
Video conferencing and communication tools (Zoom, Google Meet, Microsoft Teams
Strong organizational, multitasking, and time-management skills.
Excellent written and verbal communication.
Attention to detail, accuracy, and reliability.
Creative skills for social media content and marketing support.
Self-motivated, proactive, and capable of working independently.

$400 Placement Bonus after successfully completing your first 30 days with your first MOD client
Independent Contractor Referral Program – Earn up to $330 for every successful referral
MOD Cash Advance Program available after 6 months of active service with MOD client/s
Comprehensive HMO Coverage for you and 1 dependent, starting after 6 months of active service with MOD client/s
Dental Benefits through Maxicare Dental Hub
Optical Reimbursement for HMO principal members
Group Life Insurance with Accidental Death & Dismemberment coverage
Maternity Reimbursement for both normal and Caesarean delivery
6 Paid US Holidays
7 Additional Vacation Leave Credits after 10 months of active service with the current MOD client
7 Additional Sick Leave Credits after 1 year of active service with the current MOD client/s
Unlimited Upskilling Opportunities through MODUniversity
Mentorship and collaboration with global leaders and teams
Clear career advancement pathways within the organization
Diverse, inclusive, and supportive workplace environment

Virtual Assistant

Key skills