Key skills
CRMCommunicationCritical Thinking
About this role
Role Overview
- First point of contact for customers; hence, develop relationships and build rapport quickly with customers
- Provide timely, consistent, and best-in-class customer support via telephone, email, chat, and any future channel
- Lead by example and adhere to prescribed departmental procedures and provide support in a consistent manner in handling customers’ incidents and requests
- Investigate, replicate, validate, and troubleshoot incidents raised by customers
- Create, update, escalate, and document tickets with the prescribed ticket logging policies and procedures
Requirements
- 3+ years of experience in a customer or technical support role
- Strong troubleshooting and critical thinking skills
- Excellent verbal and written communication skills
- Experience working with ticketing systems and support platforms
- Ability to mentor and support team members in resolving complex queries
- A proactive and solutions-focused mindset
- Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)
- Ability to work independently and collaboratively in a fast-paced environment
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities