Acts as a competent point of contact for our customers
Performs on-site commissioning of client, server, and network systems
Covers assigned helpdesk days
Responsible for receiving, qualifying, and prioritizing incidents and support requests
Troubleshoots and resolves incidents largely independently within the scope of your expertise
Opportunity to gradually take operational responsibility for individual SLYNET services
This includes serving as the technical contact, maintaining, and further developing the service

ICT specialist (Informatiker EFZ) with at least 1 year of professional experience, or suitable career changers
Broad-based IT knowledge in Microsoft systems and cloud environments
Independent problem solving through an analytical and structured working approach
Strong willingness to learn and quick grasp of new concepts
Knowledge of Windows Server and client systems, remote desktop environments, Active Directory, virtualization solutions, and IP networking
Enjoys direct customer contact
Willingness to participate in on-call duty
Fluent written and spoken German and ability to communicate in English
French language skills are an advantage
Team-oriented work style with a sense of responsibility and reliability

Varied responsibilities with development potential and freedom to contribute your own ideas
Diverse customer base
Young, dynamic, and collegial team
Open corporate culture where employees are involved in decision-making
Dynamic, owner-managed company in the growing cloud services market
Flexible hybrid working model possible
Ability to plan your working hours within a defined framework
No open-plan offices; personalized workspace setup
50% contribution toward covered and reserved parking
Budget to choose your own hardware from the company catalog
Continuous feedback through OKR (Objectives and Key Results)

ICT Support Engineer – Cloud and IT Services

Key skills