Make 100+ outbound calls per day to engage eligible members in both Spanish and English
Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services
Use consultative conversation skills to understand member needs, address concerns, and overcome objections
Support members through the end-to-end enrollment process, confirming next steps and required information
Collect relevant health and background information and route members efficiently to the appropriate clinical resources
Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs
Manage follow-up activities to re-engage members and close open enrollment opportunities
Accurately document conversations, language preference, outcomes, and next steps in internal systems
Maintain an organized pipeline of outreach and follow-up activities
Partner closely with an integrated care team to support timely care coordination
Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

Fluency in Spanish and English required (verbal and written)
Available to work the following schedule: Monday
Friday, 9:00 a.m. to 6:00 p.m CST
2+ years of experience in inside sales, member enrollment, or high-volume outreach
Proven success in high-volume outbound calling environments
Experience with cold calling and proactive outreach
Comfort working toward individual performance targets and goals
Strong persuasive and consultative communication skills, with the ability to simplify complex information for members
Ability to stay organized and positive in a fast-paced, metrics-driven environment

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Bilingual Outbound Enrollment Specialist

Key skills