Own the end-to-end Business Analysis model and all supporting document templates
Provide guidance and leadership to more junior Business Analysts
Facilitate the capture / definition / documentation of detailed business process maps with cross-functional stakeholders
Define accurate and concise user stories / business requirements
Provide general Business Analyst and Business Change Management support for all EMEA enterprise application projects and system enhancements
Act as a single-point-of-contact for SMEs in representing processes and requirements to technical teams
Collaborate with cross-functional teams in delivering via Agile, Waterfall, Hybrid methodologies
Drive execution of assigned project deliverables
Lead small to medium sized IT projects when required
Understand technical, resource and schedule implications of business decisions
Support business functions in developing Business Change plans
Work with stakeholders to determine project timing and resourcing requirements
Monitor execution and report status, risks and issues to the Project / Program Manager
Support the Test Lead and Test Team in developing Test Scenarios and Test Scripts
Work with relevant parties to develop training material and deliver training if required

You must have the Right to Work in the UK
5+ years of experience in an IT applications Business Analyst role, 2+ years Senior Business Analyst
Significant experience facilitating workshops for business requirements/business process capture, “to be” process design, organizational change impact
Strong strategic thinking skills; Understands business needs and brings proactive solutions to the team
Experience with enterprise-level application development projects and working with multi-discipline, globally distributed teams
Knowledge of CRM, Master Data Management and Order Management System concepts/tools and capabilities
Know how to customize SalesForce for different countries across EMEA based on regional needs working seamlessly with standard processes
Knowledge of integrations with external systems such as: Finance (Oracle), Marketing Tools, e-commerce platforms
An understanding of OTC related data models and how that data is used
Experience of developing a full business analysis model with associated use of tools and templates
Experience with Agile and Hybrid methodologies
Experience in conducting Level of Effort analyses, bottom-up project planning
Ability to handle incidents, enhancements and projects in parallel and assist with Testing

A full and comprehensive benefits program
Growth opportunities on a global scale
Access to career development through in-house learning programs and/or qualified tuition reimbursement

Senior Business Analyst – Salesforce

Key skills