Serve as the primary bridge between customer business needs and Convr’s technical teams.
Elicit, document, and translate underwriting workflows and requirements into clear business and technical specifications for the Convr AI platform.
Ensure requirements align to customer pain points and desired business outcomes.
Partner closely with Professional Services and Engineering to configure and activate the Convr Underwriting Workbench based on customer-specific underwriting needs.
Validate that underwriting rules, workflows, and AI-driven decisioning are accurately implemented and fully functional within the platform.
Support implementation activities through go-live, ensuring readiness and minimizing risk.
Work closely with Customer Success Manager for assigned customers during onboarding and deployment.
Drive platform adoption by ensuring customers understand how Convr supports their underwriting goals and day-to-day workflows.
Manage communication and alignment between customer business stakeholders and internal technical teams.
Plan, coordinate, and lead UAT sessions with customer stakeholders.

Bachelor’s Degree required (preferably in Business Administration, Computer Science, Information Systems, or a related field).
Technical Business Analysis: Proven track record of eliciting complex business requirements and translating them into technical specifications, preferably for a SaaS or AI-powered platform.
Experience managing or supporting the implementation of enterprise software.
You should be comfortable navigating the 'Go-Live' phase and managing User Acceptance Testing (UAT).
Exceptional communication skills.
Advanced proficiency in Excel (for data mapping and tracking) and experience with project management tools.

Remote work opportunities
Flexible Paid Time Off
Company Paid Holidays
Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage)
401K
Paid Parental Leave

Business Analyst

Key skills