Own and be accountable for renewals, expansions (upsell and cross-sell), user licenses, product add-ons, services, and recurring support programs
Maintain high client retention and ensure on-time renewals
Consistently meet or exceed core metrics including forecast accuracy, GRR, NRR, upsell, churn, and contraction
Drive account growth by identifying cross-sell and upsell opportunities beyond the immediate negotiation
Proactively identify risk and opportunity in client accounts and develop strategies to mitigate or capitalize
Track and manage renewal and upsell forecasts on a weekly basis
Leverage client data and behavior to assess account health and renewal readiness
Build and grow relationships with executive stakeholders at high-value client accounts
Collaborate across Sales, RevOps, Client Success, and other functions to deliver seamless client experiences
Contribute to a positive, inclusive work environment rooted in Benevity’s values and commitment to DEI

Minimum 5 years of account sales experience in a SaaS environment
Proven success managing renewals and expanding client accounts across SMB to Fortune 500 companies
Experience developing and growing relationships with large, complex accounts
Expertise in forecasting renewals and recurring revenue pipelines, preferably in a Client Success or Sales setting
Strong executive presence and communication skills with the ability to convey strategic value to internal and external stakeholders
Ability to navigate legal and contractual discussions across varied agreement types
Demonstrated ability to collaborate cross-functionally across Sales, RevOps, and Client Success
Strong process orientation, financial acumen, and negotiation skills
High-energy, team-first mindset and adaptability in a dynamic, evolving environment.

Account Executive

Key skills