Act as owner of the schedule and booking confirmations
Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability
Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities
Maintain resource schedules in PSA system of record
Manage collaboration process to borrow and loan resources between regions
Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over)
Work with PS management to implement action plans to resolve issues.
Develop and drive best practices around resourcing across the organization
Assist with development and implementation of new hire ramp up plans
Drive PS to meet goals for billable utilization, customer sat, and quality of delivery
Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.

5+ years resource management or project management experience in software solutions industry
Assertive conflict-resolution and problem-solving skills
Highly responsive and customer focused
Clear and concise communication in both written and verbal form
Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
Highly detail oriented and able to work autonomously
Ability to manage multiple tasks and tight deadlines with confidence and ease
Ability to prioritize and organize workload across multiple groups and time zones
Bachelor's degree

Resource Delivery Manager

Key skills