Communicate effectively with customers via phone, and email both in English and Spanish
Assist with Translation on special projects
Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
Provide superior technical support on all products and build successful long-term relationships with both internal and external customers
Save customers that are looking to end their relationship with MOTO and Linxup
Other duties as assigned

1+ years of experience in a helpdesk contact center or support role
Technical troubleshooting experience in GPS or comparable industry preferred
Excellent written and verbal communication skills required
Exceptional customer service skills
Strong technical aptitude and/or background in triaging technical issues
Ability to learn fast in a non-traditional training environment
Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
Ability to type well and at a fast pace
Flexibility on schedules

Bilingual Helpdesk Associate

Key skills