Serve as the primary Lyra relationship owner for assigned enterprise accounts, owning executive relationships across HR, benefits, clinical leadership, and health plan stakeholders
Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
Produce and regularly communicate customer reports
Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

10+ years of experience in behavioral health account management, BH managed care, health plan operations, or employee benefits
with demonstrated exposure to complex, multi-stakeholder behavioral health program design
Demonstrated success managing behavioral health benefit programs where multiple vendors owned different parts of the care continuum
Experience managing or coordinating across multiple vendors or partners within a single benefit program
Experience managing enterprise customer relationships
Demonstrated ability to craft compelling narratives using analytics and disparate data points
Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
Ability to innovate and creatively solve problems in a highly collaborative manner
Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
High ambiguity tolerance: energized rather than frustrated by novel configurations and first-of-kind challenges
Willingness to travel (10%)

We are an Equal Opportunity Employer
Personal information will be processed as per the Lyra Health Workforce Privacy Notice
Diversity and inclusion initiatives

Senior Customer Success Manager – Major/Key Account

Key skills