Strategic Lead: Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment.
Complex Implementation: Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance.
Technical Advocacy: Act as the primary technical liaison and "go-to" person for leadership, high-value clients, and external vendors during high-stakes escalations.
Mentorship & Growth: Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, and sharing deep domain expertise.
Proactive Problem Solving: Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them.
Process Innovation: Actively influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements.
Cross-Functional Leadership: Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services.

7+ years in a Solutions Engineering, Technical Account Management, or similar high-level technical role
Expert Technical Foundation: Mastery of technical and programming fundamentals, including advanced proficiency in SQL and the ability to navigate complex data architectures.
Strategic Execution: Proven track record of managing multiple large-scale, high-complexity workstreams simultaneously through peak seasons.
Leadership Presence: Exceptional communication skills with the ability to articulate context succinctly to executive-level stakeholders and technical teams alike.
Analytical Judgement: Ability to navigate extreme ambiguity and make sound decisions on technology and stakeholder management under pressure.
Collaborative Mindset: A history of fostering a healthy team culture through "healthy debate," proactive knowledge sharing, and a "multiplier" effect on team productivity.
Education: B.S. in a technical field or equivalent professional experience.

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Senior Lead Solutions Engineer

Key skills