Manage the end-to-end site payment process for assigned clinical trials.
Ensure site payments align with approved study budgets and site agreements.
Monitor and track payment status, ensuring payments are issued according to contractual timelines.
Investigate and resolve payment discrepancies, delays, or site inquiries.
Act as a point of contact for payment-related inquiries from internal teams and sponsor representatives.
Partner with the Site Contracts & Budgets team to ensure financial terms in site agreements are accurately reflected in payment systems.
Configure payment schedules and milestones in investigator payment systems (e.g. Medidata payments).
Validate budget parameters prior to payment activation.
Supervise and mentor Site Payment Specialists.
Assign workload across studies and monitor team productivity.
Provide training on payment processes, systems, and compliance requirements.
Conduct performance reviews and support professional development.
Collaborate with Clinical Operations, Data Management, and Project Management to verify visit completion, milestone triggers, and data transfers.
Support internal and external audits related to site payments.
Maintain accurate documentation of payment approvals and financial records.
Support timely and accurate financial accrual reporting on monthly basis.

Bachelor’s degree in Finance, Accounting, Business Administration, Life Sciences, or related field
Minimum of 10 years of experience in clinical research, clinical finance, or investigator payment operations
Experience working within a CRO, pharmaceutical, or biotech organization
Experience managing clinical trial site payments in global studies
Prior team leadership or supervisory experience
Proven track record of experience with clinical trial payment and financial systems, such as Medidata Payments is critical
Advanced proficiency with Microsoft Excel
Strong data analysis and reporting capabilities
Knowledge of site payment regulations (e.g., Sunshine Act, GDPR)

Director, Site Payments

Key skills