Provide excellent customer service while managing approximately 95 Short-Term Disability (STD) claims.
Oversee a portfolio of complex claims, including those involving co-morbidities, behavioral health issues, and self-reported symptoms.
Become familiar with the client's culture and product offerings to deliver exceptional service to both the client and their employees.
Look for opportunities to enhance the claimant experience and act as a champion for continuous process improvement within the Concierge Team.
Interact with the client's Leave team during quarterly virtual meetings.
Engage daily with the client's Benefits Business Partners.

2-3 years of experience in STD is required (FMLA/State Leave experience is preferred).
Proficient in proactive communication through various channels, such as phone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls, to deliver exceptional service.
Energetic and customer-focused, with a proven ability to maintain strong customer relationships.
Confident in communicating with highly skilled and educated claimants in the software industry, especially in challenging situations.
Excellent documentation skills to accurately capture telephone conversations and create clear, concise claim plans.
Ability to understand and interpret complex and non-standard policy and plan provisions.
Strong ability to independently navigate ambiguous situations and adapt quickly when needed.
Excellent organizational and time management skills.
Demonstrated analytical and math skills.
Provide technical direction to other claims personnel as needed.
Strong teamwork skills and the ability to leverage resources to achieve goals.

Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance.
Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Senior Disability Claims Examiner, Concierge Team

Key skills