Technical Business Analyst

Role Overview

• Collaborate with government clients to gather, analyze, and document complex business and system requirements, translating them into detailed functional specifications and user stories.
• Act as a liaison between clients and technical teams to ensure mutual understanding of requirements and provide ongoing support.
• Provide strategic consultation to stakeholders and leadership, aligning system capabilities with business objectives and compliance standards.
• Identify and recommend system enhancements or new features based on client feedback, industry trends, and product expertise.
• Serve as the escalation point for critical or at-risk client accounts, addressing support issues promptly and effectively.
• Partner cross-functionally with engineering and product teams to escalate and resolve high-impact client issues, bugs, and advanced technical challenges.
• Proactively identify at-risk clients, initiate early engagement, and collaborate with internal teams to ensure client satisfaction.
• Mentor junior analysts and foster a culture of continuous improvement and knowledge sharing.
• Stay informed on industry trends, government regulations, and emerging technologies to guide solution design and client strategy.
• Communicate clearly and professionally with stakeholders at all levels, including executives, technical teams, and end users.
• Resolve support requests in accordance with established guidelines and service level agreements.
• Apply advanced SQL skills to investigate and resolve complex support cases efficiently.

Requirements

• 5+ years of experience in business analysis, systems implementation, or consulting, with a strong focus on government or public sector projects.
• Expert-level understanding of ERP systems and enterprise platforms, including finance, HR, procurement, and case management modules.
• In-depth knowledge of public sector regulations, compliance standards, and operational frameworks.
• In-depth knowledge of Puerto Rico governmental accounting laws, regulations, and standards.
• Advanced proficiency in business process modelling, requirements elicitation, and translating complex business needs into actionable technical specifications.
• Highly skilled in Microsoft Office Suite, especially Excel (pivot tables, macros), Word, PowerPoint, and Outlook; familiarity with Microsoft Project and Access is a plus.
• Bilingual fluency in English and Spanish, with proven ability to communicate effectively across diverse stakeholder groups.
• Demonstrated leadership and mentoring experience, guiding junior analysts and contributing to team development and performance.
• Self-starter with excellent time management skills, able to prioritize and manage multiple initiatives in a remote-first, fast-paced environment.
• Solid understanding of SQL and database concepts, with the ability to collaborate effectively with technical teams on data-related initiatives.
• Willingness and ability to drive within Puerto Rico and conduct in-person customer visits.

Tech Stack

• ERP
• SQL

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Pension Plan and Retirement options
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.