Senior Business Analyst - Salesforce - Remote

Atrium Health is a leading integrated health system in the United States, and they are seeking a Senior Business Analyst specializing in Salesforce. The role involves analyzing business processes, developing business intelligence reports, and working closely with leadership to enhance operational and strategic decision-making.

Responsibilities:

• Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff
• Assists with conversion and operational support planning activities and task of multiple simultaneous projects
• Manages training when applicable
• Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction
• Acts independently fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict
• Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment
• Performs and assist other team members in the analysis, design, configuration, testing and maintenance functions
• Resource for assigned application(s)
• Support and troubleshoot as needed
• Respond to user calls as necessary
• Effectively communicate with users addressing certain aspects of complex project requirements such as specifications definition/review, impact monitoring, user updates, training, needs definition and related support; effectively explain the functioning of the application software and related systems to the users
• Communicates and interact with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
• Possess expertise in the clinical service lines business unit plus an understanding of the IT organization's systems and capabilities
• Negotiates agreements and commitments by facilitating communication between clinical service lines, business units and IT from initial requirements to solutions
• Serves as an experienced Information Technology advisor providing users a better understanding of Epic platform and other computer software capabilities and limitations
• Evaluates vendor offerings, software enhancements/review for adherence to technical standards, facilitate development, implementation and maintenance tasks, and maintain the integrity of programs and data
• Analyzes business and clinical service line operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
• Assist in the business process redesign and documentation as needed for new technology
• May make recommendations for buy vs. build decisions and do feasibility studies
• Prepares project plans, which includes definition, scope, resources and schedules; prepares a detailed project timeline and budget estimate and completes programs and projects within established budget and deadlines
• Coordinates of all aspects of assigned system development, implementation, operation and maintenance; including application design, development, testing and documentation, development tool, network and operating system maintenance and system performance monitoring
• Works to assure maximum system availability and data integrity
• Coordinates the development of reports, queries, forms and screens to meet process and information needs of users

Requirements:

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
• Typically requires 5 years in working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation
• Proficient in using applications, operating systems and databases to include the hardware, platform, connectivity, and interface design
• Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures
• Strong project management skills with ability to use project management software
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members
• Organizational and analytical skills
• Strong ability for technical problem solving logical and organized thinking
• Strong problem and issue resolution skills
• Strong written and oral communication skills
• Ability to effectively handle customer contacts
• Ability to work closely with health care application users, vendors, and technical professionals
• Proficient in translating user requirements into system specifications
• Understanding of change management practices and procedures
• Demonstrated understanding of technical components and how they relate to applications