Manage a portfolio of SMB clients with an annual value of approx $1.4m
$1.6m with a growth target of 7%
14%
Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
Identify risks and growth opportunities, building retention and upsell strategies
Support onboarding and implementation for new clients as needed
Represent Reward Gateway as a trusted partner and brand ambassador at industry events
Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce

Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
Experience with running annual and bi-annual account reviews and building client retention plans
Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
Ability to analyse engagement data and translate insights into client value
Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
Strong verbal and written communication skills, including running client webinars and presentations

Telephone interview with our Senior Talent Acquisition Partner, APAC
1st stage online interview with our Head of Client Success and Senior Strategic Client Relationship Manager
Take home presentation task
Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, Senior Strategic Client Manager and Head of Sales or Client Success Team Lead.
Flexible, hybrid working: Our office is for you to use as much as you like; as a minimum our Client Relationship team works from our Sydney office or Melbourne office at least twice a week.
💰 Uncapped OTE
🚀 Career growth, your way Access to Elev8 high-performance programs and tailored L&D initiatives.
📚 Always learning Professional development books, e-books, and podcasts to keep you growing.
🌴 35 days per year annual leave (inclusive of public holidays). Option to purchase up to an additional 5 days per year through our holiday trading programme
💆‍♀️ $750 annual wellbeing allowance Invest in your health, fitness, and wellness
your way.
🧠 Unmind membership Access therapy, coaching, and proactive wellbeing support for both your personal and professional life.
🏅 Appreci8 rewards Gain monetary recognition for doing an excellent job.
🎉 Moments That Matter Celebrate key life milestones with bonus payments.
🛍️ Big-brand discounts Enjoy huge annual savings across hundreds of retail, hospitality, travel, and lifestyle brands for you, your friends, and your family.

SMB Client Relationship Manager

Key skills