Grow a prescribed territory of customers, primarily in the Mid Law segment, through sales to those customers
Maximize subscription renewals and retention by increasing product adoption, usage, visibility and by strengthening relationships with decision makers
Work alongside the wider New Zealand sales team, including the Customer Development Manager for complex upsell and/or complex retention efforts and specific projects around Protege (AI) product offerings to larger Mid Law accounts
Partner with Business Development team on New POS opportunities where applicable as well as other stakeholders within the LexisNexis New Zealand business
Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
Actively build strong relationships with key internal and external stakeholders
Maintain accurate CRM records and sales forecasts

Degree qualified (Business, Economics, Finance or Marketing preferred) with 8+ years relevant work experience
Minimum 5 years Key/Strategic Account Management experience using solution and consultative selling approaches
AI Fluency and have strong understanding of the business benefits of AI (preferred)
Understanding of New Zealand’s legal system with sound market knowledge ideally in legal /professional / risk (highly advantageous)
Territory and stakeholder management at executive level with the ability to nurture relationships at a strategic level
Excellent communication and conflict resolution skills and proven ability to negotiate
Ability to write proposals and other communications to describe business requirements and proposed solutions
High level presentation skills
Strong communication skills with ability to build relationships
Strong numeracy skills, sales reporting and CRM management with proficiency in MS Excel

Relationship Manager

Key skills