Senior Manager, Marketing

Role Overview

• Lead day-to-day marketing operations across the Americas
• Translate business priorities into executable marketing plans, campaigns, events, and content
• Orchestrate internal teams and external partners to deliver high-quality outcomes on time and on budget
• Act as the primary operational backstop for Americas marketing execution
• Partner closely with Americas-based business leaders to: Shape go-to-market narratives Support priority growth initiatives Translate complex service offerings into clear, compelling marketing outputs
• Bring strong understanding of hybrid delivery models
• Share accountability with Digital & PR leadership for overall thought leadership outcomes across the Americas
• Own execution of business
• and growth-led thought leadership
• Personally draft, edit, and refine content as required
• Collaborate with Digital & PR leadership on narrative-led and reputation-focused thought leadership
• Own planning and execution of industry events, executive roundtables, and client forums
• Manage vendors, logistics, budgets, and post-event follow-up
• Partner with sales and leadership teams to define objectives and measure outcomes
• Manage agencies, freelancers, designers, content partners, and event vendors
• Ensure partners operate as extensions of the marketing function, not drivers of strategy
• Work closely with Digital & PR leadership to ensure alignment across campaigns, content, PR, and digital amplification
• Partner with global marketing to ensure consistency with enterprise narrative and brand standards
• Represent marketing operations confidently in regional leadership forums

Requirements

• 10–15 years of marketing experience
• Strong background in BPO, managed services, or outsourcing
• Experience marketing blended delivery models, including: Onshore operations Nearshore centres Offshore delivery
• Proven ability to write clearly and persuasively
• Experience working directly with senior business leaders
• Comfortable operating with lean teams and limited structure

Benefits

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts