Align infrastructure providers with internal IT teams to ensure consistent service delivery and alignment with business and country-specific requirements.
Review SLAs, KPIs, and service reports; proactively challenge incidents, recurring problems, performance bottlenecks, and capacity gaps.
Drive continuous service improvement initiatives, ensuring measurable outcomes rather than passive acceptance of vendor reporting.
Contribute to infrastructure strategy and roadmap (cloud, on-prem, hybrid), including standardization across countries and lifecycle planning (hardware, OS, platforms).
Review, communicate, and approve major infrastructure changes; ensure proper risk assessments, rollback plans, and coordination for business-critical systems.
Define and own monitoring and observability standards; ensure effective alerting (minimal noise, no blind spots) and end-to-end visibility across infrastructure and applications.
Validate monitoring coverage across all regions and systems; drive improvements toward proactive issue detection and prevention.
Support security and operational resilience by ensuring patching compliance, backup and disaster recovery processes, while optimizing capacity, cost efficiency, and license usage.

3+ years of experience working in infrastructure-focused roles within IT operations or service delivery or similar, with responsibility for service stability and operational quality.
Strong experience of Azure cloud platform.
Managing and administering Office 365 environment.
Understanding of networking, servers, virtualization, VMware.
Understanding of IT operational procedures.
Experience managing and working with external infrastructure vendors.
Ability to challenge external providers (not just accept).
Good communication with IT and business stakeholders.
ITIL v4 mindset.

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

IT Infrastructure Specialist

Key skills