Customer Advocacy: Act as the face of ASG for new clients, managing expectations through regular phone calls, video meetings, and email updates.
Project Orchestration: Oversee the end-to-end order process, ensuring all internal teams are aligned and resource is allocated (booking migrations, assigning design tasks, and scheduling training).
Technical Implementation: Handle the "behind the scenes" essentials, including activating new databases and setting up critical third-party integrations.
Cross-Functional Collaboration: Work closely with Sales and Solutions teams to bridge the gap between a signed contract and a fully functioning system.
Data Integrity: Maintain consistent updates within Salesforce to track KPIs, pipeline activation, and "Days to Go Live" (DTGL) metrics.
Process Improvement: Contribute to the ASG website onboarding journey and share ideas to refine our internal workflows.

Resilient & Positive: You aren't easily shaken by a demanding customer or a busy inbox. You stay level-headed and empathetic when things get complex.
Master of Organization: You can juggle multiple priorities without dropping the ball, keeping both internal stakeholders and external clients on track.
Project Coordination: You can manage the lifecycle of multiple customer accounts simultaneously, ensuring no milestone is missed and all internal resources (Training, Migrations, etc.) are booked precisely.
A "People Person": You genuinely enjoy building relationships. You can translate technical jargon into "human" and build trust quickly.
Adaptable: You thrive in an environment that evolves. You’re happy to take on new tasks and aren't afraid to suggest a better way of doing things.
Quick Learner: You don’t need to be a property expert or an Alto pro on day one. We’ll teach you the system; you just need the curiosity to learn it.
Technical Aptitude: We use a range of systems internally including Salesforce, Trello, Trumpet and G-suite). You don't need to be a developer, but you’re comfortable navigating software back-ends, activating databases, and configuring integrations.

Onboarding Coordinator – B2B SaaS, Estate Agency

Key skills