Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates
Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access – including M&A
Support offboarding processes including exit interviews, logistics and system terminations
Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system
Perform regular audits of employee records to ensure data accuracy and compliance
Respond to employee and manager inquiries via phone, email, or case management system (e.g., ServiceNow) related to HR policies, procedures, and systems
Assist in maintaining and updating HR SOPs, templates, and knowledge base articles
Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance

Bachelor’s degree in Human Resources, Business Administration, or equivalent experience in related field preferred
3-5+ years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment
Experience in insurance, financial services, or other highly regulated industries is an asset
Service-oriented mindset with a focus on employee experience
Strong organizational skills, decision making ability, attention to detail, and comfort with ambiguity
Excellent communication and interpersonal skills; customer service mindset
Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada)
Proficiency with HR systems (e.g., Workday, SAP, Oracle) and Microsoft Office Suite
Ability to handle confidential information with professionalism and discretion
Bilingual in English and French (if supporting Canadian employees) is a plus.

HR Coordinator

Key skills