Serve as the primary point of contact for the HR contact center, managing all incoming calls and shared inbox inquiries with prompt, accurate, and professional responses.
Assess, triage, and resolve inquiries independently when appropriate, applying established policies and guidelines to determine next steps.
Own the full lifecycle of all incoming service requests submitted through the HR Service Request System, from initial receipt and accurate logging through resolution or escalation.
Effectively manage a high volume of requests and competing priorities across multiple systems and workflows.
Process routine employee lifecycle transactions within the HRIS to maintain accurate and compliant employment records.
Support the integrity of employee records within the designated document management system.
Respond to routine employment record requests.
Support HR data reporting and analytics needs by pulling standard reports, compiling active employee data.
Support the HR Operations team with departmental projects, large-scale initiatives, and ongoing operational programs.

High School Diploma or GED required.
Bachelor's Degree in Human Resources, Business Administration, or a related field preferred.
Minimum of one (1) year of experience in human resources, HR service delivery, customer service, or administrative support preferred.
Experience in a high-volume or process-driven environment preferred.

HR Service Delivery Coordinator

Key skills