Cloud Network Manager II

Role Overview

• Handle L2 escalations from the Global Service Desk involving VDI access, performance issues, profile problems, and connectivity for AVD and Vmware VDI.
• Perform troubleshooting following standard procedures and escalate to L3 engineers when necessary.
• Support application delivery and user configuration issues across the VDI platform.
• Assist in the daily operation, monitoring, and maintenance of VDI host pools, session hosts, application groups, and workspaces.
• Perform routine checks on virtual machines, patches, and session host health in both AVD and AVS environments.
• Support User & VDI provisioning and access management activities through Azure, VMware, and Active Directory.
• Contribute to updating and maintaining Golden Images by applying patches, installing applications, and preparing images under L3/L4 guidance.
• Perform validation testing before image deployment.
• Monitor system dashboards and alerts to identify potential issues early.
• Perform basic capacity and performance checks, reporting findings to senior engineers for review.
• Follow established security practices and support compliance initiatives within the VDI environment.
• Apply security updates to session hosts and virtual machines as directed.
• Maintain accurate documentation for troubleshooting steps, standard procedures, and user-facing knowledge articles.
• Update internal support documentation as system changes occur.
• Work with GSD and other resolver teams to help coordinate issue resolution.
• Support implementation tasks during infrastructure improvements or minor project-related changes under L3/L4 guidance.

Requirements

• Experience supporting virtual desktop environments, preferably Microsoft Azure Virtual Desktop (AVD).
• Basic understanding of VMware VDI on Azure VMware Solution (AVS), including core concepts and virtual machine operations.
• Working knowledge of Windows Server, Active Directory, DNS, and basic networking concepts.
• Familiarity with Azure Portal, VMware Horizon Dashboard for basic administrative tasks.
• Exposure to PowerShell or Azure CLI for simple commands (advanced scripting not required).
• Strong troubleshooting and analytical skills for cloud-hosted systems.
• Clear communication skills suitable for both technical and non‑technical users.
• Certifications such as AZ‑900, MD‑102, or AZ‑104 are beneficial; AZ‑140 is a plus but not required.

Tech Stack

• Azure
• Cloud
• DNS
• VMware