People Delivery Manager

Role Overview

• Provide strong leadership to the People Delivery team, fostering a collaborative, accountable and high-performance culture.
• Lead complex projects and programmes with a structured approach, ensuring delivery is on time, within scope and budget, and aligned to strategic priorities.
• Develop and implement resource planning strategies to maximise team capability and ensure optimal utilisation across the team and stakeholder requirements.
• Build capability within the team through coaching, mentoring and development planning, ensuring consistent delivery standards and succession readiness.
• Establish clear governance frameworks and delivery controls to monitor progress, manage risks, and ensure transparency in delivery.
• Manage the Care Services delivery plan
• including cyclical calendar, incoming demand, engagement plan and key change project activity.
• Work with key business stakeholders to showcase delivery and align the plan with key business priorities.
• Actively manage interdependencies across stakeholders and teams, ensuring alignment and minimising duplication or resource conflict
• with particular focus on the relationship with People Operations and COEs.
• Ensure key people risks and their control/mitigation is embedded into the people plan and report against these where required.
• Utilise key people data and metrics to continually inform people delivery.
• Deputise for the Head of People
• Care Services where required, including representing Care Services at key project governance forums.

Requirements

• CIPD qualified or equivalent relevant experience
• Commercial acumen
• understands the commercial aspects of the business and how to develop people plans that will support and enhance business performance.
• Generalist HR experience gained within a relevant market and / or industry – exposure to a Healthcare / Retail / Hospitality / Consumer led environment would be hugely beneficial.
• Generalist HR experience ideally within a provision business with particular expertise in people programmes and people leadership
• Leading and embedding HR change projects/programmes which span large numbers of employees.
• Strong people leadership experience, interpersonal and communication skills with the experience of motivating and inspiring a remote team.
• Experience of effective resource utilisation and prioritisation, balanced with strong stakeholder management.
• Good knowledge of tools and techniques for planning, monitoring and controlling projects and programmes, including budget management.
• Sound business case development and experience of presenting and influencing at Senior steering committees.
• Experience of people risk management, controls and reporting.
• Experience of data and AI use to drive key delivery focus on priorities.

Benefits

• 25 days holiday pro rata, increasing through length of service, with option to buy or sell.
• Private Medical Health Insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Various other benefits and online discounts