Provide Tier 1 HRIS Support: Serve as the first point of contact for HRIS related inquiries and support requests.
Troubleshoot system issues, guide users through workflows, and escalate more complex matters to senior team members as needed.
Ensure the accuracy and integrity of our people data through regular audits, data entry, and data maintenance activities.
Administer Contingent Worker Onboarding Process: Process contingent worker onboarding tasks in Workday.
Ensure data accuracy and compliance with internal guidelines.
Maintain a strong understanding of Workday’s contingent worker notifications and downstream processes, to ensure accurate guidance and timely completion of required steps.
Partner directly with managers as needed to guide them through required steps, and answer questions related to onboarding requirements.
Data Entry and Quality Assurance: Enter and update employee data in the HRIS with a high level of accuracy.
Prepare reports to conduct routine data checks to identify missing or inconsistent information.
Manage Support Tickets and Tracking: Monitor the HRIS support inbox daily, ensuring timely intake, documentation, and resolution of requests.
User Training and Documentation: Develop and deliver training materials, ensuring the end users are knowledgeable and comfortable using the system.
Data Management and Reporting: Generate standard and ad-hoc reports to support P&C, payroll, and other internal stakeholders.
Compliance and Data Security: Ensure that HRIS and data management practices comply with company policies, legal requirements, and data privacy regulations.
Requirements
Minimum of 2-4 years of experience working with Workday, including basic navigation, data entry, and troubleshooting.
Prior experience providing tier-1 support via tickets, email, or help desk channels.