Lead a high-performing team bridging client needs with enterprise technology solutions
Ensure operational excellence across all Lines of Business
Act as a strategic liaison between Technology, Account Management, and Product teams
Serve as the voice of the client, championing their needs internally
Drive innovation, issue resolution, and service delivery
Impact member satisfaction, client retention, and execution of complex digital initiatives

7+ years of professional experience with increasing leadership responsibility in IT, Production Support, Account Management, Engineering, Consulting, or similar experience
6+ years in a client-facing leadership role
5+ years building connections across multiple functions/silos in a complex matrixed environment
5+ years defining and documenting custom IT solutions
5+ years in project/portfolio management or SDLC, preferably in IT
4+ years digital technology project management experience
4+ years leading cross-functional teams in a fast-paced environment with independent judgment
4+ years of demonstrated success driving change in a large organization
Willingness and ability to travel up to 30% for client support

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and more depending on eligibility

Senior Manager – Client Operations

Key skills