Take the front seat on learning initiatives by leading project plans/timelines, discovery, decision-making, and execution.
Partner closely with Product, Customer Success, Customer Support, Professional Services, and other SMEs to understand customer workflows, business goals, and learner needs while negotiating scope and content accuracy.
Diagnose adoption and enablement gaps, define desired outcomes, and translate insights into prescriptive workflow-based learning journeys that scale with product releases and new product introductions (NPI).
Design and develop high-quality learning experiences across formats (eCourses, videos, job aids, virtual or in-person live event materials, and in-app performance support).
Own the evaluation strategy for learning solutions by defining success measures, collecting learner feedback, customer input, and utilization data, then analyzing results to identify what’s working and what needs to change.
Contribute to the evolution of learning design practices by applying new approaches, tools, and templates to improve the quality, relevance, and effectiveness of learning solutions.

5+ years designing and developing adult learning solutions for software products or complex processes.
Strong expertise in learning design methodologies (e.g., ADDIE, agile learning development) including evaluation.
Proven ability to lead learning initiatives end
to-end (scope, plan, stakeholders, delivery).
Advanced skill using modern learning authoring and visual design tools (e.g., Articulate 360, Canva, Parta.io, Clueso, and AI-enabled technologies).
Experience partnering directly with SMEs and customer-facing teams to deliver prescriptive learning recommendations grounded in customer workflows.
Data-informed mindset by defining learning success metrics and using insights (surveys, usage/engagement data, qualitative feedback) to evaluate and iterate.
Comfort using AI-enabled tools responsibly to accelerate research, drafting, storyboarding, media creation, and quality checks while maintaining accuracy, privacy, and brand standards.

Learning Designer

Key skills