The Learning Designer leads end‑to‑end learning design for PointClickCare customers, partners, and internal product education across all customer segments, including Senior Care, Practice Groups, and Payer, Provider & Convener.
This role partners directly with Product SMEs and customer-facing teams to diagnose adoption and enablement needs, define success metrics tied to customer outcomes and time-to-value, and recommend a prescriptive learning approach aligned to customer workflows.
The Learning Designer designs and develops engaging, accessible learning experiences using modern visual design and AI-enabled tools, and owns the evaluation of artifacts by continuously measuring impact and iterating with Learning Technology Specialists and business partners to tell the story of learning value.

5+ years designing and developing adult learning solutions for software products or complex processes.
Strong expertise in learning design methodologies (e.g., ADDIE, agile learning development) including evaluation.
Proven ability to lead learning initiatives end
to-end (scope, plan, stakeholders, delivery).
Advanced skill using modern learning authoring and visual design tools (e.g., Articulate 360, Canva, Parta.io, Clueso, and AI-enabled technologies).
Experience partnering directly with SMEs and customer-facing teams to deliver prescriptive learning recommendations grounded in customer workflows.
Data-informed mindset by defining learning success metrics and using insights (surveys, usage/engagement data, qualitative feedback) to evaluate and iterate.
Comfort using AI-enabled tools responsibly to accelerate research, drafting, storyboarding, media creation, and quality checks while maintaining accuracy, privacy, and brand standards.

Learning Designer

Key skills