Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
Monitor customer usage patterns to inform strategic renewal and product expansion approaches
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations

A Bachelor's degree or higher is preferred for this role
A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
Ability to develop effective account plans and strategies aligned with customer goals
A proactive approach to identifying and driving expansion opportunities within accounts
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
Excellent written and verbal communication skills in English
Willingness to embrace the best of both worlds with our hybrid work schedule

Account Manager

Key skills