About this role
Role Overview
- Investigates customer billing issues
- Analyzes consumer and commercial billing complaints
- Resolves billing issues and documents findings
- Negotiates and authorizes settlements within limits
Requirements
- Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization
- Identifies solutions that address billing issues and presents appropriate resolution options to customers
- Negotiates and authorizes billing settlements within established limits and adjusts customer accounts
Benefits
- N/A