Provide daily customer support via chat, email, WhatsApp and phone, handling financial inquiries with a focus on excellence and building win‑win solutions;
Support internal teams (Sales and Customer Success) by assisting with the resolution of customer-related financial issues;
Assist with maintaining and updating contracts, including adjustments to due dates and financial information in the system;
Update and issue bank slips (boletos), and guide customers on deadlines, amounts, payments and other financial questions;

Currently enrolled in a degree in Business Administration, Economics, or Financial Management;
Good verbal and written communication skills;
Intermediate Excel skills;
Proactivity;
Teamwork;
Attention to detail;

Flexible benefit / Meal voucher: R$ 45.00 per working day;
Office allowance and home office allowance to help you improve and make your remote workspace more comfortable;
Need to work on-site? We provide transportation vouchers. For those commuting by train/metro, a shuttle is available from the station to the office;
Bradesco health insurance plan;
Amil Dental dental plan;
Pharmacy assistance;
Childcare assistance;
Birthday day off to celebrate as you wish;
Access to partner gym apps for physical health and well-being;
Partnerships with online therapy and meditation platforms for mental health and relaxation;
Partnership with SESC – Credencial Plena;
Exclusive discounts at top universities and educational institutions for undergraduate, graduate and MBA programs; free access to Omie Academy for employees;
Partnership with in-company English courses;
Insurance discount program;
Swile Shop: platform with exclusive discounts;
Partnership with Dell: coupons up to R$ 2,000.00;
Global Pass: travel benefit;
Life insurance;

Financial Customer Service Assistant

Key skills