Provide exceptional customer service to both external and internal customers
Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments
Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process
Create opportunities and contracts and manage assets in the internal customer management system (Salesforce)
Collect contract information & manage documents
Review information in our sales and online databases to ensure equipment listings are up to date
Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service
Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines
Collect contact information & manage departmental collaborations to ensure deadlines are met
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers
Perform other duties as assigned

Excellent customer service skills
Experience in Sales or Customer support or inside sales experience
Understanding of Industrial and construction industries and equipment would be a huge plus
Strong oral and written communication skills
Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company
Strong customer management skills
Ability to operate successfully in a rapidly changing, fast-paced environment
Excellent time management and organizational skills
Self-motivated, tenacious, capable of working independently to achieve goals
Willing to dig-in and continually learn new things and build a knowledge base
Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met
Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience with a customer management system (for example, Salesforce
Occasional travel within Canada, and US regions up to 20% annually
Occasional onsite work from a Regional Auction Site up to 20% annually
Work both indoors and outdoors year-round, and climb on and off large equipment and trucks

Regional Account Sales Coordinator

Key skills