Senior Business Analyst – Salesforce

Role Overview

• Primarily will work as an analyst in the context of the Salesforce platform
• Prepares, analyzes, and interprets process and business intelligence information to assist department leadership in achieving financial, quality, process management and productivity goals
• Utilizes business intelligence analysis to develop recommendations used to drive operational and strategic decisions
• Prepares business plans, reports and assigned special projects as aligned with department's strategic initiatives
• Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data
• Examining and evaluating existing systems and procedures, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff
• Assists with conversion and operational support planning activities and task of multiple simultaneous projects
• Manages training when applicable
• Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction
• Acts independently fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
• Evaluates vendor offerings, software enhancements/review for adherence to technical standards, facilitate development, implementation and maintenance tasks, and maintain the integrity of programs and data

Requirements

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
• Typically requires 5 years in working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation
• Proficient in using applications, operating systems and databases to include the hardware, platform, connectivity, and interface design
• Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures
• Strong project management skills with ability to use project management software
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members
• Organizational and analytical skills. Strong ability for technical problem solving logical and organized thinking. Strong problem and issue resolution skills
• Strong written and oral communication skills. Ability to effectively handle customer contacts. Ability to work closely with health care application users, vendors, and technical professionals
• Proficient in translating user requirements into system specifications.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short
• and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program