Internal Communications Consultant – Digital

Role Overview

• This role is responsible for executing and supporting effective internal communication strategies across Old Mutual’s digital platforms.
• The role focuses on delivering business-as-usual (BAU) communication campaigns, managing digital content distribution and reporting, and ensuring alignment with established communication frameworks, brand standards and governance requirements.
• Key Result Areas
• Operational Delivery
• Support the rollout of BAU cluster communication campaigns and plans that qualify for groupwide distribution.
• Create comms support plans, scheduling and distribution of timed Digital content (via intranet / Yammer /Everlytics / Lock Screens and TC screen slides)
• Ad hoc writing and editing for the broader comms team as required
• Set up content, testing, approvals, distribution and reporting on performance using Everlytics tool.
• Manage and maintain reporting dashboards: Monitor internal platform indicators, metrics and targets: for Group communication initiatives and campaigns (Sharepoint (intranet) / Everlytics / Yammer.
• Select suitable external content from the clusters and syndicate internally. End-to-end, from creation to approval and reporting.
• Support the communications team with ad hoc design elements using Adobe Creative Suite
• Advise communication teams in clusters and group functions on internal channel effectiveness and optimal communication mixes for groupwide content distribution.
• Maintain the communication platform landscape: Identify Group Communication platform needs / opportunities
• Manage the internal SharePoint (intranet), Viva Engage and Everlytics platforms, and external hosting and publishing of files for Group initiatives.
• Communications assurance & governance: Ensure all content complies with Old Mutual Tone & Language Guide, style, brand, policies and playbooks.
• Understand, interpret and implement group communications compliance requirements within HBS delivery

Requirements

• Qualification in Communication, Marketing or Digital Media or relevant working experience in these areas;
• 3-5 years working experience
• Sound experience in the delivery of communication plans and content
• Experience in digital platform management including but not limited to, SharePoint administrator
• Technical Competencies
• Business Insight
• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Organizational Savvy
• Plans and Aligns
• Skills Brand Development, Campaign Management, Computer Literacy, Confidentiality, Content Development, Data Classification, Desktop Publishing (DTP), Management Reporting, Oral Communications, Policies & Procedures, Professional Presentation, Project Schedule Management, Public Relations (PR) Management, Second Language, Writing Competencies
• Business Insight
• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Tech Savvy

Benefits

• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa