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Customer Care Manager at VF Corporation | JobVerse
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Customer Care Manager
VF Corporation
Remote
Website
LinkedIn
Customer Care Manager
Wisconsin, United States of America
Full Time
3 weeks ago
$77,600 - $97,000 USD
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Key skills
Leadership
About this role
Role Overview
Lead the end-to-end consumer experience across the eCommerce lifecycle
Handle complex and escalated consumer issues
Monitor performance against consumer commitments and SLAs
Proactively identify and drive experience improvement initiatives
Requirements
8+ years of experience in customer service, ecommerce operations, or consumer experience management
People leadership experience with responsibility for hiring, coaching, performance management, and development
Strong analytical and technical aptitude
Flexible work schedule may be required at times
Benefits
Health insurance
401(k) matching
Flexible work schedule
Professional development opportunities
Apply Now
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