Customer Care Manager

Role Overview

• Lead the end-to-end consumer experience across the eCommerce lifecycle
• Handle complex and escalated consumer issues
• Monitor performance against consumer commitments and SLAs
• Proactively identify and drive experience improvement initiatives

Requirements

• 8+ years of experience in customer service, ecommerce operations, or consumer experience management
• People leadership experience with responsibility for hiring, coaching, performance management, and development
• Strong analytical and technical aptitude
• Flexible work schedule may be required at times

Benefits

• Health insurance
• 401(k) matching
• Flexible work schedule
• Professional development opportunities