Partner and collaborate effectively with all functional areas of the business and departments that integrate with the sales administration team.
Provide our Sales Team with the highest level of administrative support.
Deliver consistent, high quality customer service to our clients by resolving customer queries quickly and maintaining a positive attitude and a friendly demeanor.
Responsible for ensuring quality and consistency with departmental processes from start to finish.
Assist Director of Sales Administration with projects, as needed.
Leverages deep knowledge of the organization and BDS’s business processes to drive resolution of complex issues.
Proactively alert management when established KPI minimums are not being met.
Owns internal reporting / updates on the status of resolution to management and other stakeholders until issues are resolved.

High school or GED required; associate or bachelor’s degree preferred.
Strong Attention to detail and extremely organized.
Excellent communication (written and verbal) skills.
High degree of persistence and integrity with a strong work ethic and positive attitude.
Superb problem solving and analytical skills.
Exceptional customer service skills effective at problem resolution and client satisfaction.
Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
Exceptional time management and organizational skills, and the ability to work independently.
Sales, Customer Service, or Sales Administration experience preferred.
Can-do Attitude and a willingness to learn

Customer Care Specialist

Key skills