Shape and deliver the retention strategy for Jaguar Land Rover Financial Services
Keep customers engaged and improve renewal journeys
Support retailers to deliver consistently strong retention performance
Work closely with Regional Finance Managers to support retailers
Help retailers understand performance, remove barriers, and embed effective retention practices
Identify opportunities to improve the end‑to‑end retention journey
Deliver the JLRFS Retention Accelerator Programme and the forward‑looking Customer Contact Strategy
Collaborate with internal teams and brand partners to develop toolkits, training, and system enhancements
Monitor performance, share best practices, and coach retailers to improve outcomes
Support the launch and adoption of new renewal and retention technologies

3+ years experience working in retention, renewals or customer relationship management, in a commercial or financial services environment
Strong ability to use data and management information to understand performance, spot trends and drive improvement
Confidence working with and influencing a wide range of stakeholders, including external partners or networks
Clear and effective communication skills, with the ability to explain insight and recommendations simply
Experience improving customer journeys, identifying pain points and supporting practical solutions
A continuous‑improvement mindset, with the ability to see change through from idea to delivery
Knowledge of automotive retail or retailer sales processes would be great
Experience delivering training, coaching or capability uplift initiatives
Exposure to customer contact strategies or renewal technologies

Retention Development Manager

Key skills