Business Development Manager

ClearFreight is seeking a Business Development Manager to develop and expand a diversified portfolio of clients. The role involves proactive networking, strategic outreach, and leveraging existing relationships to meet performance benchmarks and improve customer experience.

Responsibilities:

• Develop and expand a diversified portfolio of clients through proactive networking, strategic outreach and leveraging existing relationships
• Establish a target list of accounts each quarter covering all service segments for ClearFreight
• Consistently meet and/or exceed monthly and annual performance benchmarks
• Work with marketing team to ensure closing of warm leads provided
• Actively promote ClearFreight’s technology tools and solutions to high volume clients that require product level visibility and supply chain tracking
• Provide solutions to customer problems or challenges through working with all internal departments to mitigate impact on customer supply chain
• Lead periodic business reviews and continuous improvement discussions to strengthen client relationships and identify efficiency opportunities
• Negotiate with agents and finalize pricing with customers
• Improve ‘customer experience’ by acting as an advocate for them, internally conveying their specific needs across the organization, to ensure prioritization of resources
• Provide customers with business insights to allow them to proactively manage potential issues/problems
• Partner with Operations, IT, and Finance to ensure smooth onboarding and implementation for new accounts
• Champion process improvements that drive efficiency and deliver added value to clients and Clearfreight
• Monitor and manage AR to ensure timely collections and maintain healthy account performance
• Oversee all aspects of account management, including sales quotations, proposals, and administrative functions as needed

Requirements:

• Minimum of 4-5 years of sales experience in freight forwarding or logistics
• Experience selling Ocean/Air Import and Export Services, and Customs Brokerage services at a profitable level
• Strong ability to identify customer needs and deliver tailored, innovative logistics solutions
• Excellent communication, interpersonal, organizational, and negotiation skills, with a customer first mindset
• Highly motivated, goal oriented and accountable, with a strong sense of ownership for results
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint; Familiarity with CRM systems is a plus
• High school diploma or GED is required
• Fluency in additional languages beyond English is a plus