Senior ServiceNow Scrum Master

Role Overview

• Act as the Scrum Master for projects using the SNOW platform, enabling agile processes and ensuring adherence to Scrum principles, roles, and best practices.
• Serve as a key facilitator for Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
• Optimize team performance, measuring velocity and managing team capacity to deliver defined goals and milestones efficiently.
• Work closely with senior IC leadership to ensure project alignment with organizational mission priorities and strategic objectives.
• Collaborate across contracting teams and project stakeholders to facilitate communication, resolve conflicts, and ensure cooperation between teams supporting other contracts.
• Ensure projects meet scope, schedule, and performance objectives by managing risks, identifying potential blockers, and recommending mitigation strategies.
• Maintain consistent communication with senior leadership, providing regular updates, project status reports, and metrics to track progress and identify areas for improvement.
• Guide teams in implementing and expanding ServiceNow functionalities, ensuring the platform supports mission priorities effectively.
• Coordinate updates, enhancements, and new capabilities in the SNOW environment by synchronizing with technical teams and ODNI leadership.
• Act as a mentor and servant leader, fostering a culture of accountability, transparency, and collaboration among team members.
• Provide coaching on agile principles and practices to team members, ensuring alignment and consistency across workstreams.

Requirements

• An active TS/SCI with CI Polygraph is required to be considered.
• Minimum of 13 years of relevant professional experience, with at least 5 years operating as a Scrum Master in an agile development environment.
• Bachelor’s degree in a related field (e.g., Information Technology, Engineering, Business) or equivalent experience.
• Proven expertise in agile coaching, servant leadership, and Scrum Master roles within complex, dynamic environments.
• Ability to manage SNOW VTB boards (or equivalent tools) for tracking sprint progress, managing team workloads, and reporting metrics.
• Demonstrated ability to interface effectively with senior leadership, including IC executives, by presenting concise updates and facilitating strategic discussions.
• Exceptional communication skills to collaborate across multi-contractor and cross-functional teams, resolving conflicts and aligning stakeholders.
• Proactive mindset with the ability to anticipate challenges, communicate risks, and align team efforts with mission goals.

Tech Stack

• ServiceNow
• TypeScript

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• EAP
• Training and Tuition Assistance
• Paid Time Off
• Holidays