Lead Community Marketing Manager

Role Overview

• Own and evolve the community strategy — define Ironclad's community vision, annual plan, and success metrics; translate business goals into community programs and experiences that deliver measurable member and business value
• Own the community platform end-to-end — serve as the primary admin for our virtual community (Higher Logic), keeping content, events, branding, and member resources current and compelling
• Manage the platform vendor relationship — serve as the primary point of contact with our community platform vendor; own the roadmap of configuration needs, advocate for feature requests, and ensure we're fully leveraging the platform's capabilities
• Moderate and govern community discussions — monitor conversations daily, enforce community guidelines, and maintain a safe, high-quality environment for members
• Build and execute member engagement programs — design persona-based user groups, content series, recognition programs (e.g., champion tiers), and other initiatives that drive active, recurring participation
• Develop and manage a community content calendar — curate and commission content that educates, connects, and engages members across segments and use cases
• Own community events programming — plan and execute virtual community events end-to-end, including webinars, AMAs, product spotlights, and user group meetups; partner closely with the events team on any in-person activations
• Create member onboarding journeys — design scalable onboarding experiences that get new members activated and contributing quickly
• Own community metrics and drive toward team goals — be accountable for core community KPIs including MAU growth, engagement rates, response times, and event attendance; build dashboards, report regularly to stakeholders, and use data to continuously improve programs and hit targets
• Own community communications strategy — develop member-facing communications that drive awareness, engagement, and connection across programs, events, and platform updates; maintain a regular internal reporting cadence to keep Product, CS, Marketing, and Leadership informed on community health, program progress, and key insights; surface product feedback, feature requests, and member sentiment in a structured, actionable way
• Represent Ironclad on camera and at events — show up as a confident, high-energy presence at virtual and in-person events, webinars, and community activations

Requirements

• 5–7+ years of experience in community management, ideally within a B2B SaaS company
• Hands-on experience administering community platforms (e.g., Higher Logic, Khoros, Gainsight Digital Hub, or similar)
• Strong background in community moderation and governance; experience in building and enforcing community guidelines and handling escalations with care and confidence
• Ability to build and manage persona-based user groups, segmenting and tailoring experiences for distinct member audiences
• Experience building and running community recognition programs where engagement activities drive status progression (badges, leaderboards, ambassador tiers, or similar); comfortable owning the full lifecycle from program design to execution to iteration
• Proven track record executing and driving attendance for virtual and in-person community events, including ownership of event logistics end-to-end and promotion strategies
• Data-driven mindset
• define KPIs, track community health metrics, and use insights to prioritize what to build next
• Creative program thinker
• you bring fresh ideas for how to engage members and make community feel like a destination, not an afterthought
• Self-starter with strong cross-functional collaboration skills
• you take initiative, operate with a high degree of independence, and know how to drive programs forward without a lot of hand-holding; equally comfortable partnering with Product, CS, Marketing, and Events teams to align community efforts with broader business goals
• Excellent written and verbal communication skills; clear, compelling communicator across member-facing content, internal updates, and executive presentations

Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off
• take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at