Your responsibility is to ensure stable and reliable financial processes in SAP
Receive, analyze and handle support requests and incident reports via the ticketing tool
Ensure stable and high-quality operational SAP support in customers' day-to-day operations
Analyze incidents, change requests and error messages in financial processes
Reproduce, analyze and permanently resolve errors on customer systems
Work closely and coordinate with internal subject-matter experts and SAP on more complex issues
Document solutions, workarounds, known errors and process documentation in a clear and traceable manner
Deputize for and support related SAP modules within the support team

Degree in (business) computer science, business administration, finance or a comparable qualification with strong process understanding
Several years of experience in the SAP finance area, ideally with a focus on SAP S/4HANA or S/4HANA Cloud
Very good knowledge of end-to-end financial processes including customizing in the modules FI, CO, AA and related modules such as SD, MM and PP
Experience in SAP application support and with ticketing tools
Analytical, solution-oriented and customer-focused mindset
Independent, structured and reliable working style
Team player with resilience and enjoyment of operational support and customer contact
Very good German and English skills, both spoken and written

Varied support tasks in SAP S/4HANA and S/4HANA Cloud
Close collaboration with finance and logistics experts in interdisciplinary teams
Professional development through individual training and SAP certifications
Structured way of working with clear processes and modern ticketing support
Open, informal culture and a supportive team

SAP Support Consultant, Finance

Key skills