Providing high-quality customer service by phone and email while building a relationship of trust with clients;
Understanding clients’ needs and guiding them toward the appropriate solutions and resources;
Responding to inquiries related to group insurance products and financial services;
Analyzing and resolving a variety of situations, including more complex cases;
Using technological tools and internal systems efficiently to ensure accurate and thorough file follow-up.

Is recognized for their strong customer-focused approach and excellent listening skills.
Stands out for their professionalism and interpersonal abilities.
Demonstrates a strong ability to manage stress and prioritize effectively.
Is known for their problem-solving skills and adaptability.
Has a minimum of 2 years of customer service experience (an asset).
Has an intermediate level of English, as the role requires regular verbal and written communication with English-speaking clients and colleagues across Canada.
Has strong French language skills, both spoken and written.

A work environment where learning and professional development are encouraged from day one, including a 6-week paid training program and ongoing support from trainers and coaches.
A healthy, safe, fair, and inclusive workplace where everyone can grow and thrive.
The opportunity to work primarily remotely, with a requirement to be present at the office approximately twice per month at a location near you (Québec City, Montréal, or Toronto).
Competitive working conditions, including:
A comprehensive group insurance program, a pension plan, ongoing training, and real opportunities for career advancement.
Supportive managers and engaged colleagues, in a friendly and collaborative work atmosphere.

Customer Service Representative – Group Insurance

Key skills