Customer Success Young Apprentice

Role Overview

• Pipedrive Support: You will be the guardian of our official channel, responding to requests from SMB customers.
• FAQ Inquiries: Use our mapping of frequently asked questions to provide quick, accurate answers.
• Issue Resolution: Support the team in resolving recurring cases, learning internal “shortcuts” and processes.
• Development Focus: Beyond operations, you'll have room to understand the Wellz product end-to-end, connecting your learning to your Individual Development Plan (PDI).
• Live the mission: Inspire and empower others by prioritizing your own well-being and that of your colleagues. Create a supportive environment where everyone feels comfortable taking care of themselves and finding work–life balance.

Requirements

• Curiosity: A desire to understand how things work.
• Empathy: Enjoy interacting with people and solving problems.
• Written Communication: Ability to write clearly and courteously.
• Organization: Ability to manage the flow of messages in Pipedrive without getting lost.
• Resilience: Capacity to remain calm when dealing with users who may be experiencing moments of crisis or technical difficulties.
• Alignment with Purpose: Demonstrate a genuine interest in the mental and emotional well-being sector, reflected in the quality of support provided.
• Be between 18 and 22 years old.
• Reside in São Paulo, SP.

Benefits

• WELLHUB: Free Gold+ plan with access to thousands of gyms and studios, digital fitness programs and online resources for meditation, nutrition, mental health support, sleep routines, and more. You can also add up to 3 family members to your plan, ensuring the people who matter most have access to well-being resources.
• WELLZ: A unique and comprehensive resource for mental well-being. Wellz offers personalized journeys that combine weekly cognitive behavioral therapy sessions (52 per year) with on-demand content.
• HEALTH AND CARE: Health insurance, dental plan, and life insurance.
• FLEXIBLE WORK: With a work model that prioritizes flexibility, we offer hybrid and remote positions so you can work in the way that suits you best. The working model for this specific role can be discussed with the recruiter and leadership. When you join Wellhub, you can also use our home office reimbursement to set up your home workspace.
• PAID TIME OFF: Disconnecting and recharging is important. We offer vacation after 6 months of work + 3 days off per year + 1 day off for each year at the company (adding up to 5 days) + 1 day off during your birthday month.
• PAID PARENTAL LEAVE: Welcoming a new family member is a special moment. We want every employee to be truly present and enjoy that time with family. We offer 100% paid parental leave to all new parents. Birth parents are also entitled to extended leave (Empresa Cidadã) and a ramp-back period, during which they can work part-time while adjusting to the new routine.
• PROFESSIONAL DEVELOPMENT: Access global learning platforms, participate in interactive sessions, build your personalized development map, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• CULTURE: Join a team of dedicated people who come together to break boundaries, support one another, and create lasting impact in corporate well-being. We win together by cultivating trust through transparent communication and a culture where every perspective matters.