Provide high-level operational, administrative, billing, contract, and client intake support for Crowe’s business units
Align with a specific organization and serve as a Subject Matter Expert (SME)
Oversee key support functions and manage a pool of Business Operations Support professionals
Drive operational excellence, ensuring service consistency, and fostering continuous improvement across the business unit
Build, lead, and scale the Business Operations Support function within Crowe Capability Center – India
Provide operational leadership while partnering with US and global stakeholders to deliver high‑quality shared services support across regions

Bachelor’s degree required – BBA, B.Com, BA, or equivalent Indian or international degree
MBA or M.Com preferred
10+ years of experience in financial business operations, Payables, Invoicing / Billing shared services, or professional‑services environments
Demonstrated people‑management experience in India or GCC settings
Advanced expertise in Microsoft Excel (complex reporting, data analysis, reconciliations, dashboards)
Strong PowerPoint skills with experience creating executive‑level and client‑facing presentations
Deep familiarity with enterprise platforms and operational systems
Proven leadership experience managing operational teams and driving cross-functional support initiatives
Strong understanding of client lifecycle processes, including proposals, billing, contract workflows, and quality/risk management protocols
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and experienced with enterprise tools such as SharePoint, D365 CRM, Workday, iCertis, or similar platforms
Exceptional communication, organizational, leadership and stakeholder management skills, with the ability to influence across teams
Proficiency with Artificial Intelligence tools such as Chat GPT available within firm and enhance efficiency in the business processes

Business Operations Support Manager

Key skills