Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts, devices, and system access.
Coordinate with People Operations (Rippling) to ensure seamless new hire setup and timely offboarding execution.
Process device registration requests and ensure compliance with MDM enrollment requirements.
Oversee provisioning, configuration, and management of company laptops, with a strong emphasis on Mac and familiarity with Windows machines.
Manage global IT inventory, vendor relationships for hardware ordering, and handle shipping of new devices, repairs, and retrievals.
Deploy and manage MDM solutions (e.g., Kandji), overseeing daily tasks and ensuring endpoint compliance.
Provide troubleshooting and end-user support for tools including Google Workspace, Jira, Confluence, Slack, 1Password, and Rippling.
Handle system access requests, device access approvals, and password/2FA support.
Set up and coordinate repairs and replacements of hardware, including shipping logistics and interim solutions.
Partner with the InfoSec team to support SOC 2 and ISO 27001 audits and ensure endpoint security compliance.
Monitor laptop activity and assist with deployment and management of security tools.
Maintain comprehensive documentation of IT processes and support workflows in Confluence and Jira.
Track and report on ticket volume, resolution times, and support trends.

1–3 years of experience in IT support, helpdesk, or systems administration.
Experience with Google Workspace administration and MDM solutions.
Proficiency in Google Workspace and Jira/Confluence administration.
Solid understanding of device management, MDM solutions, and endpoint security, with strong Mac support skills.
Fully fluent in English with excellent verbal and written communication.
Strong customer service orientation with a patient, helpful demeanor.
Ability to work independently, manage time efficiently, and prioritize tasks effectively in a remote setting.
Detail-oriented, organized, and capable of problem-solving under minimal supervision.

IT Support Specialist

Key skills