Patient Experience Program Manager

Role Overview

• Managing and operationalizing performance improvement related projects throughout the Christiana Care Health System under the direction of the Patient Experience leadership.
• Leading project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.
• Researching and implementing innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
• Utilizing data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
• Planning, developing, and maintaining work in an organized manner that is consistent with the department leadership and organizational goals.
• Anticipating the needs of customers and addressing these promptly and appropriately.
• Supporting meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.
• Preparing, analyzing, and presenting detailed data and project related information to support the work.
• Assisting in developing presentations that provide clear accurate information and are supported with exhibits, Powerpoint presentations, oral and or written reports.
• Performing assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: teamworker.

Requirements

• Bachelor’s Degree required; Master’s preferred
• 5+ years of project management experience
• Experience with health care operations
• Proven success managing large projects using multiple project management techniques
• Experience evaluating and implementing new technology solutions
• Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)

Benefits

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!