Develop trusted partnerships with all internal stakeholders to help build strategies and action plans that enable customers for success
Be passionate about customer advocacy and helping customers achieve success and business growth while maintaining Salesforce’s key values of trust and transparency.
Execute end-to-end communications for all types of technology changes, including content development and editing, approvals, and scheduling
Take complex technical concepts and translate them into “business-speak”
Flaunt your creative problem-solving skills
Wow us with your ability to create, track, and report on your success metrics

6–8 years of experience in the areas of customer service/support or customer communications as well as program/project management
Bachelor’s degree in Communications, Marketing, or other related area, or equivalent work experience
Strong writing capabilities that inspire action
Excellent verbal skills
Experience working with customers, customer-facing teams, and product organizations, with the ability to lead without direct authority
Ability to empathize with the customer’s need for in-depth and prescriptive guidance on how to manage a technical change, and obtain this level of detail from technology owners
Ability to learn and deeply understand technical information and concepts, especially as it relates to database architecture, security, and customer relationship management principles
Ability to synthesize technical and non-technical details from different teams and determine which information is most relevant for customers
Demonstrated collaboration skills in a cross-functional environment

Senior Program Manager – Analyst

Key skills