Ensure that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Personal Care Services team.
Conduct high-volume outbound sales calls to potential and existing customers to sell products or services.
Establish and maintain strong relationships with customers by delivering exceptional service and understanding their unique needs through care coordination.
Develop a deep understanding of the company’s products and services to effectively communicate features, benefits, and pricing to customers.
Meet or exceed monthly sales targets and key performance indicators (KPIs).
Guide customers through the referral process, including identifying needs, providing service recommendations, and closing sales.
Address customer objections effectively and turn potential rejections into sales opportunities.
Work closely with team members and other departments to ensure a seamless customer experience.
Participate in ongoing training sessions to stay updated on product knowledge, sales techniques, and industry trends.
Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
Performs other duties/projects as assigned.

High school diploma or equivalent required
Experience in a call center sales environment; Home care or health care industry setting and/or social work experience preferred
In-depth knowledge of Medicare/Medicaid (e.g. MCO, MLTC, other payer types, etc.), home care benefits, rules and regulations across multiple states
Ability to work with various computer and data entry systems, computer systems and other database software
Reliable transportation to perform job tasks

Competitive compensation package with bonus potential
Sales training program
Opportunities for advancement
Tuition Reimbursement for full-time staff and continuing education opportunities for all employees
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off
Paid holidays
Family and pet bereavement
Pet insurance
Fleet vehicles available, per company policy

Sales Intake Specialist

Key skills