Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service
Coordinate and document system access requests, collaborating with Legal and internal teams as needed
Create, update, and manage user profiles within Verity’s software, including access troubleshooting and password resets
Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans
Execute customer setting updates within Verity’s platform as part of large‑scale initiatives or assigned projects
Prepare and deliver ad hoc reports to support customer meetings and presentations
Maintain and update internal documentation and wiki pages to reflect current processes and best practices
Manage and prioritize requests from multiple stakeholders, using judgment to escalate issues when appropriate
Adapt support approaches to meet the unique needs of different account management groups
Utilize a variety of tools including Jira, Confluence, Asana, Salesforce, and SharePoint to complete work efficiently
Leverage training resources to continuously build platform knowledge and identify development opportunities
Capture customer feedback to surface actionable insights that support product and service improvements
Model Verity Solutions’ values through positive, professional interactions with internal and external partners

Minimum 1 year of experience in customer support, technical support, or SaaS account support roles
Strong interpersonal skills with a customer‑focused, empathetic approach to problem resolution
Excellent written and verbal communication skills, including the ability to remain calm in high‑pressure situations
Demonstrated ability to analyze data issues and troubleshoot software‑related problems
Proficiency with Microsoft Office tools, especially Excel
Ability to manage multiple priorities and details in a fast‑paced, delivery‑focused environment
Strong organizational skills and sound judgment when escalating issues
Bachelor’s degree in Business or a related field (preferred, not required)
Experience using CRM tools such as Salesforce
Familiarity with Jira, Confluence, Asana, or similar project management platforms
Experience working in a hospital, pharmacy, or healthcare environment
Demonstrated passion for customer service and proactive problem‑solving

Comprehensive range of benefits, with a focus on supporting your whole health
Health-related benefits including medical, vision, dental, and well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Eligibility to participate in an annual bonus plan

Customer Support Specialist – Pharmacy Team

Key skills