Program Manager – Digital

Role Overview

• Own end-to-end delivery of digital programs, including initiation, planning, execution, monitoring, and closure
• Partner with business and IT leadership to develop business cases, secure funding, gain approvals, and establish delivery roadmaps
• Manage scope, schedule, budget, resources, risks, issues, and dependencies across multiple workstreams
• Own program governance, executive level reporting, and decision forums to enable timely, informed decision-making
• Maintain accurate and timely program data in enterprise portfolio and delivery tools (e.g., ServiceNow, Jira, Adobe Workfront, SharePoint)
• Lead deployment, decommissioning, and cost reduction initiatives as applicable
• Develop and maintain program artifacts including charters, integrated plans, roadmaps, and communication plans
• Collaborate with internal teams and external vendors to resolve delivery and operational issues
• Tailor delivery approaches (Agile, Waterfall, or hybrid) based on program needs
• Champion Agile and continuous improvement practices to drive predictable delivery outcomes
• Ensure effective Agile delivery cadence across teams; facilitate key ceremonies as needed to remove impediments
• Partner with Product Owners and delivery leads to align backlogs, epics, and priorities with program milestones and business objectives
• Support release planning using team capacity and capability data
• Track and communicate delivery health using appropriate metrics (e.g., velocity, estimation accuracy, release readiness)
• Provide delivery oversight to ensure user stories and acceptance criteria meet quality standards and support intended outcomes

Requirements

• 8+ years of IT project or program management experience
• 3+ years supporting digital, eCommerce, ERP, Salesforce, or enterprise platform initiatives
• Bachelor’s degree in Information Systems, Computer Science, or a related field
• Experience with Sitecore, Commerce Tools, Salesforce, Workfront, ERP, or other digital platforms
• Exposure to cloud data platforms (e.g., Snowflake, Databricks, Informatica)
• PMP, Certified Scrum Master, or equivalent certification

Tech Stack

• Cloud
• ERP
• Informatica
• PMP
• ServiceNow
• Sitecore

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance